FAQ

Need some help? You might find the answer in our FAQ’s! If you are unable to find the answer here, do not hesitate to drop us a message and we get back to you as soon as possible! — Visit Contact Page

Quick Answers

Is Shipping Really Free?

Absolutely! All orders include free shipping. In very rare occasions if your order has to come overseas and has a higher value than $800 customs might need a declaration form.

Can I Track My Order?

Yes you can! After we processed and shipped the order, the very moment you will receive your tracking number by e-mail! So you do not have to worry about lost packages!

How Can I Pay?

We accept all major credit cards, Paypal, Apple Pay & G-Pay. We offer bank transfer as well in case .

How Secure Is My Payment?

We use Stripe as our payment processor. One of the largest and most secure out there. Stripe is known across the world.

What Happens If I Want A Refund?

We get it, sometimes it is not what you are looking for. We are able to process your refund without hassle. In order to do so, follow the instructions provided when returning the item. Once the item has been received, we will contact you. Refunds will be returned using the same payment source / method you provided. For any questions, e-mail us at hello@vivasenso.com

What Is Price Match Guarantee?

We strive to update our prices as much as possible. And we understand you want the best price for the same product. So on many product pages of our shop, you will find: “Found the item cheaper? Let us know and we will match the price”

And that is no lie! If you can find the item cheaper from the official website or other retail shops, we will match the price.

– Contact Us on Messenger or e-mail and send us the link of the product/price
– We will verify that and check if it matches our conditions
– If that does, we will assign you a one-time coupon code to use on that product during checkout! And voila!